Host name of the servers? (1 Viewer)

[Ulti]

Hello,

I think some of you might know that I'm having connection issues to the 2 RSR servers. On the PCars official forum someone told me that the only issue he can think of is that I have bad route to the server as its ONLY these 2 servers giving me this issue. Is there any possibility that someone can give me the host name of the servers so that I can do a Trace Route.

I'm not an expert at these things and I'm not exactly sure what the host name of the servers will be, but here is how to find a host name:

Determining [hostname] for both systems:

Please note that hostname should be replaced with whatever site is not working for you.

• If your problem is that you cannot access your email server and you are a web hosting customer or have a custom domain with us, you would actually be running a traceroute to mail.yourdomain.name.
• If you are a Shared Exchange email customer, you can use the hostname for the server specified in your email account settings for the email program you are using.
• If you are having trouble accessing Intermedia's web site, the traceroute should be to the web site's URL address.
• If you have been instructed by Support to conduct this test, we will tell you what hostname to test for.

ty

 

[Ulti]

I think I found a way to find it, I'll sadly only get time to do it once I'm home

 

[Ulti]

Ok, I'm struggling to get this host name thing. If someone maybe knows how is hosting these server can you please tag them or give me a way to contact them

ty

 

[Tom]

@t0daY @Darksi @ramiboo are your best bet!

 

[SBart_uk]

Hi, Is your problem that you cant see the servers? or just cant connect?
Recently I had an issue where I could not see either server and managed to fix it by changing the Steam server ping option to 250ms. But I guess it will be different depending on where you live. So if you cant see them I would suggest starting at 250 and working your way up as well as closing the game down each time you change the steam option.

 

[Ulti]

My issue is that I have terrible lag on the servers and its ONLY the RSR servers doing this. So one admin on the PCars forums said that the issue can only be that I have a bad route to the servers. So what I have to do now is test the route and if it's bad I must contact my ISP and ask them if they can change the route for me. Lot of hassle

 

[Zemke]

My issue is that I have terrible lag on the servers and its ONLY the RSR servers doing this. So one admin on the PCars forums said that the issue can only be that I have a bad route to the servers. So what I have to do now is test the route and if it's bad I must contact my ISP and ask them if they can change the route for me. Lot of hassle

More like a lot of dedication on your part! I bet there's lots of sim racers that would find it easier to just move on to another racing league.

I hope you find a solution to your lag issues!

 

[Michael]

I assume the TS3 server is running on the same machine, right? Then you could tracert ts3.revolutionsimracing.com

 

[Cluck]

More like a lot of dedication on your part! I bet there's lots of sim racers that would find it easier to just move on to another racing league.

I hope you find a solution to your lag issues!

More like we're such a wonderful league to race with, our members want to go as far as possible to race with us

 

[Ulti]

Did a trace route to the TS server and everything seems fine. Getting the same ping on route as I get on the server and havent had lag issues with the TS yet, so i think the PCars server might work a bit different

 

[m4nu]

I assume the TS3 server is running on the same machine, right? Then you could tracert ts3.revolutionsimracing.com

Not correct. Our servers running on amazon machines @ramiboo should be able to help here

 

[ramiboo]

Hi, so as @t0daY said they are in Amazon. The IP addresses change every time they start up. Can't remember if @Darksi had a dynamic DNS agent installed, I think he did, but cannot remember the FQDN. @Darksi can you post the FQDN for @A. Enslin to use for ping tests. Basically if you set up a constant ping by using the -t option and do a race or practice on the server you're looking for dropped pings and see what the latency is in milliseconds. If the latency is up and down it shows you have jitter which is also bad. I assume you are not on WiFi at home?

 

[Ulti]

I'm using glass fibre at home via ethernet

 

[Ulti]

Ok, so I saw Server 2 was online and quickly hopped on. Found the host name and did a trace. its really doesnt look good. Does anyone actually have an idea of what I should tell my ISP so that they can fix it?

Heres the test:

Tracing route to ec2-34-252-73-232.eu-west-1.compute.amazonaws.com [34.252.73.232]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms dlinkrouter [***.***.*.*]
2 * * * Request timed out.
3 39 ms 38 ms 38 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
4 25 ms 20 ms 14 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
5 6 ms 4 ms 4 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 17 ms 15 ms 15 ms 169-1-5-74.ip.afrihost.co.za [169.1.5.74]
7 7 ms 7 ms 7 ms 41.169.57.218
8 10 ms 11 ms 10 ms ix-ae-7-0.tcore1.jso-johannesburg.as6453.net [41.206.178.29]
9 239 ms 176 ms 186 ms ix [41.206.178.2]
10 178 ms 177 ms 176 ms if-ae-5-2.tcore2.pv9-lisbon.as6453.net [80.231.159.61]
11 186 ms 201 ms 191 ms if-ae-2-2.tcore1.pv9-lisbon.as6453.net [80.231.158.5]
12 191 ms 190 ms 187 ms if-ae-1-3.tcore1.sv8-highbridge.as6453.net [80.231.158.30]
13 214 ms 208 ms 206 ms if-ae-2-2.tcore2.sv8-highbridge.as6453.net [80.231.139.1]
14 224 ms 228 ms 204 ms if-ae-11-2.tcore1.l78-london.as6453.net [80.231.139.42]
15 183 ms 194 ms 205 ms if-ae-17-2.tcore1.ldn-london.as6453.net [80.231.130.130]
16 203 ms 183 ms 185 ms be3040.ccr21.lon01.atlas.cogentco.com [130.117.15.177]
17 231 ms 227 ms 228 ms be2949.rcr21.b023101-0.lon01.atlas.cogentco.com [130.117.2.14]
18 186 ms 189 ms 192 ms a100-row.demarc.cogentco.com [149.11.173.122]
19 206 ms 214 ms 212 ms 54.239.100.226
20 191 ms 193 ms 184 ms 54.239.101.39
21 * * * Request timed out.
22 246 ms 248 ms 244 ms 54.239.41.206
23 * * * Request timed out.
24 268 ms 263 ms 250 ms 52.93.7.172
25 230 ms 224 ms 226 ms 52.93.101.119
26 235 ms 231 ms 280 ms 52.93.101.110
27 227 ms 218 ms 208 ms 52.93.36.171
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

 

[Cluck]

I would just show them that same table of tracert results and say "what are you going to do about this?" . Make sure to back it up with successful results from another European server, to prove it isn't a general problem across the board.

Problems like this are a sod to fix but your ISP should at least have the tools in place to do something about it and they are the only people that can fix it.

 

[Ashnoom]

I personally don't see anything strange? You are connecting from South Africa?
You go from Johannesburg to Lisbon. Which is a long distance, which explains the 200ms jump, from there on it stays quite stable.

All the timeouts are servers that do not respond to the ping request. Interested to see a tracert to other (european) servers

 

[ramiboo]

Yeah, thanks for the trace route, as @Ashnoom said, you're going to be getting high latency from where you are but unfortunately trace route will not give you the jitter. If you can do a continuous ping that would be better to gauge if the latency is fluctuating much. Latency isn't great, but jitter will cause a lot more jumping around than just high latency.

The other issue with trace routing to amazon web services is they have pretty trick routing outside the service that will load balance the connectivity through multiple providers, so you'll see the IP addresses changing quite often the closer to the service you get. These hops will have varying priorities when replying to trace routes or pings directly to them as they tend to prioritise the internet traffic running through them.

Once we see if there is high jitter we can then try to focus on what hop is introducing it.

 

[Ulti]

Reviving this old thread, since I still can't figure out whats going on. If it's possible, can anyone help me test it tonight? around 7pm maybe? It'll take less than 30 minutes.

Just wanna hop on the server with 1 other person and see what different DNS servers might do. Seems like my ISP also got better routes made between us, Singapore and Mumbai... so maybe but maybe there was a slight change between me and the 2 servers

 

[Nakor]

Just saw this thread. There is a windows utility called pingplotter. Just google it (free for 30 days).
That tool does ping, traceroute and jitter at the same time. Just set the sample time to 1 sec and if needed adjust the other parameter for traceroute/jitter.
That tool can you give an easy to interpret graph for finding your real issue. Ping with 200ms from south africa is not that good. I have 300ms from switzerland to australia.
You can try to talk with your provider and with the traceroute/pingplotter images. But mostly they don‘t really care, because it‘s their cheapest route to amazon. If you have other ISPs in your region perhaps you can find out by googling or so if any of these have better reputation for worldwide connections.
And to optimize your ‚last mile‘ there is another thin called fastpath https://de.m.wikipedia.org/wiki/Fastpathwhat some providers activate if you ask. But mostly it‘s not an issue today with vdsl/adsl2.

 

[Ulti]

Just saw this thread. There is a windows utility called pingplotter. Just google it (free for 30 days).
That tool does ping, traceroute and jitter at the same time. Just set the sample time to 1 sec and if needed adjust the other parameter for traceroute/jitter.
That tool can you give an easy to interpret graph for finding your real issue. Ping with 200ms from south africa is not that good. I have 300ms from switzerland to australia.
You can try to talk with your provider and with the traceroute/pingplotter images. But mostly they don‘t really care, because it‘s their cheapest route to amazon. If you have other ISPs in your region perhaps you can find out by googling or so if any of these have better reputation for worldwide connections.
And to optimize your ‚last mile‘ there is another thin called fastpath https://de.m.wikipedia.org/wiki/Fastpathwhat some providers activate if you ask. But mostly it‘s not an issue today with vdsl/adsl2.

Yeah I'm on glass fiber. The issue is that I am only having these issues on the 2 RSR servers. I've been playing PCars for 2 years and first time having this issue.